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FAQ
1. Are there any minimum purchase requirement per month?
2. How do I order?
3. Do you deliver?
4. Do you deliver outside Metro Manila?
5. What is the mode of payment?
6. Do you accept bank-to-bank transaction?
7. What are the requirements to order (for first time customers)?
8. Can I return unsaleable stocks?
9. What is your requirement for future due check payment and terms of payment?
10. Do you give bulk discounts?
1. Are there any minimum purchase requirement per month?
None.
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2. How do I order?
You may forward your orders via phone, fax, or e-mail. You can also drop by personally to pick up your order.
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3. Do you deliver?
Yes, free delivery services within Metro Manila minimum purchase amount P2,000. Kindly allot 3 days delivery time.

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4. Do you deliver outside Metro Manila?
If you wish to receive your order outside Metro Manila, we can ship via L&V Freight service, Pambato Sea, Aboitiz, AP cargo or to any forwarder of your choice upon receiving your payment. Please fax to us validated deposit slip. Freight charges will be on your account.

If you prefer air freight, it will take approximately 1-2 days, if it is by sea, about 2-3 weeks. Kindly allot a 10 day shipping time.
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5. What is the mode of payment?
For the first 3 months, mode of payment is cash or manager?s check (subject for bank clearing).
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6. Do you accept bank-to-bank transaction?
Payments can be coursed through direct remittances through bank-to-bank transaction.

Account Name: Pacific Pharmaceutical Generics Inc.
Account Number: MBTC (Metro bank) S/A # 3278-80477-2 (Dapitan Branch, Quezon City).

or

Account Name: CNN Generics Distribution Inc.
Account Number: MBTC (Metro bank) S/A # 3278-05272-0 (Dapitan Branch, Quezon City).

You can also send Manager's Check payable to Pacific Pharmaceutical Generics Inc. through JRS, LBC, DHL, or etc. Delivery of product will be after clearing of check.
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7. What are the requirements to order (for first time customers)?
Please fax or send us your dossier:
FOR DRUGSTORE / HOSPITAL / DISTRIBUTORS:
a) DTI (Certificate of Registration of Business Name)
b) License to Operate from BFAD
c) Bio-Data w/ 2 x 2 Recent Colored Picture
d) Proof of billing statement with complete postal address

FOR DOCTOR:
a) PRC ID
b) Bio-Data w/ 2 x 2 Recent Colored Picture
c) Proof of billing statement with complete postal address

FOR MEDICAL MISSION / NGO / CHURCH ORGANIZATIONS:
a) Purchase order with letterhead
b) Bio-Data w/ 2 x 2 Recent Colored Picture
c) Proof of billing statement with complete postal address

FOR BUSINESS ORGANIZATIONS:
a) DTI (Certificate of Registration of Business Name)
b) Purchase order with letterhead
c) Bio-Data w/ 2 x 2 Recent Colored Picture
d) Proof of billing statement with complete postal address
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8. Can I return unsaleable stocks?
Yes, within 90 days from the date of purchase. Returned items should be in good condition & in its original form. Fill up RETURN FORM and bring Original Invoice.
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9. What is your requirement for future due check payment and terms of payment?
a) After minimum of three (3) consecutive months of purchases.
b) Fill up application form for credit line.
c) Submit Bio-Data w/ 2 x 2 Recent Colored Picture
d) Photocopy of previous month?s TWO Proof of billing statement with complete postal address (ex: Meralco, PLDT, MWSS)
e) Subject for evaluation & approval.
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10. Do you give bulk discounts?
Yes, additional 2% discount for accumulated purchases of P100,000 & above per month. (Food supplements not included)

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